At the City of Arco, we are committed to providing safe, high quality water services to our community, while maintaining a standard of excellence in customer service and environmental conservation. Feel free to call our office if you have any questions or need assistance with any matters related to the water we provide! 208-527-8294
Frequently Asked Questions
Water is not metered.
At the present time the City of Arco does not meter read water useage. Please follow the ordinance on water usage. If your address is an even number water on even days (2nd, 4th, 6th ect). If your address is an odd number water on odd days (1st, 3rd, 5th ect.) If a month has 31 days then no one waters on that day.
My bill is past due can I get an extension?
Please contact our office (208-527-8294) and a one-time extension will be extended to you for extenuating circumstances. If your bill falls behind over $200 we will give you notice of a shut off. If this happens there is a $50 reconnect fee.
What do I do if I am experiencing low pressure?
Check your meter and the surrounding area for possible leaks. Next, call our office and report low pressure for your area.
Why do I have a previous balance when I know I sent in my payment?
We may have received it after the due date or we may not have received it at all. Call our office and we will help you solve the problem.
Why is my water discolored?
A repair could have been completed recently allowing air to enter the line, causing the milky look.